Consultancy & Technical Advice
Ham Baker Pumps offers customers a consultancy service at design stage that is aimed at identifying the optimum product solution to deliver the best whole life solution. Our knowledge of individual product performance and suitability allows customers to benefit from savings that may otherwise be overlooked as a result of inappropriate product selection.
Through our experience at supplying product solutions rather than a single type of product we can pass on savings to customers relating to packages.
By working with customers and suppliers we are able utilising our design facilities to develop products for specific requirements. In the past we have made improvements to core products which have led to cost savings to customers.
Ham Baker Pumps works very closely with customers to achieve a solution that will offer not only value for money on initial purchase but which will offer an enhanced whole life cost solution. Through the level of technical expertise at its disposal Ham Baker Pumps is able to advise customers at design stage re the selection and performance of products which can lead to savings to customers and improved technical performance.
We offer full training and technical consultancy as standard to customers. This is supplied free of charge. Technical support can be on site within 24 hours if necessary.
It is the objective of Ham Baker Pumps to provide products and services of the highest quality and in compliance with the client’s specified requirements.
Ham Baker Pumps recognises that genuine commitment to understanding the present and future needs of its customers is essential to the achievements of those objectives and thus continually strives to ensure that the needs and reasonable expectations of the customer are realised in the quality of products and services it provides.
As part of our commitment to quality we offer a full before and after sales service to assist customers with the selection and use of products. This includes the design of valve systems and valve sizing. Our commitment to quality manifests itself not only in our total commitment to the customers’ needs but extends to offering services which will enhance the offering to customers.
At initial stages of a product we offer a consultancy service designed to ensure correct product specification. This is accompanied by full site surveys where required and following delivery and installation a final commissioning program prior to hand over. By adopting this approach we are able to control each part of the supply chain to ensure the highest quality of product and service delivery.